Privacy Policy

At Lacy Frazer Coaching & Consulting, your privacy matters. This Privacy Policy describes how we collect, use, and protect your personal information when you visit lacyfrazer.com or engage with our coaching services, including 1:1 coaching, Digging Deeper classes, and consultation sessions. By using our website or services, you agree to the practices described below.

We collect only what is necessary to deliver our services and maintain a meaningful coaching relationship with you. This may include:

• Contact Information. Your name, email address, phone number, and other details you provide when booking a session, completing a contact form, or reaching out directly.
• Payment Information. Billing details submitted when purchasing coaching packages or programs. All payment transactions are processed securely through trusted third-party providers; we do not store your full payment credentials.
• Website Usage Data. Technical information such as your IP address, browser type, pages visited, referring URLs, and time spent on the site, collected through standard web analytics tools.
• Communications. Any information you share with us through email, intake forms, discovery calls, or other correspondence related to coaching and consulting.

Your information is used to operate and improve our services, and never for purposes beyond what is reasonable and expected in a coaching relationship. Specifically, we use it to:

• Deliver and support your coaching sessions, Digging Deeper classes, and consulting engagements.
• Process payments and manage session scheduling and bookings.
• Respond to your inquiries and keep you informed about your sessions or programs.
• Improve the quality and relevance of our website and service offerings.
• Send marketing or program updates, only if you have affirmatively opted in to receive them. You may withdraw consent at any time.

Our website may use cookies and similar technologies to remember your preferences, analyze how visitors interact with our pages, and improve overall site performance. Cookies are small text files stored on your device that help us understand your browsing behavior in aggregate.

You can manage, limit, or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on this site.

We do not sell, rent, or trade your personal information to third parties. Your information may be disclosed only in the following limited circumstances:

• Service Providers. Trusted vendors who assist with payment processing, scheduling, or website hosting, under contractual obligations to protect your data.
• Legal Requirements. When disclosure is required by law, court order, or governmental authority.
• Protection of Rights. When necessary to protect the safety, rights, or property of Lacy Frazer Coaching & Consulting or others.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or modification. These measures include secure data transmission, limited access to personal records, and use of reputable third-party processors.

No method of electronic transmission or storage is entirely secure. While we take the protection of your information seriously, we cannot guarantee absolute security. If you have concerns about a potential data incident, please contact us promptly.

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent to marketing communications at any time, without affecting your access to coaching services.
• Request deletion of your personal information, subject to any legal or contractual obligations that require us to retain it.

Our website may include links to external websites operated by third parties, such as scheduling platforms, social media profiles, or partner resources. These sites have their own privacy practices, which we do not control. We encourage you to review the privacy policies of any third-party site before submitting personal information to it. We are not responsible for the content or privacy practices of external websites.

Our coaching and consulting services are intended for adults and are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that personal information has been submitted by or on behalf of a child, we will delete that information promptly. If you believe a child's information has been provided to us, please contact us at lacy@lacyfrazer.com.

We may revise this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we do, the updated policy will be posted on this page with a revised effective date. We encourage you to review this page occasionally. Continued use of our website or services following any update constitutes your acceptance of the revised policy.